CLIENT CARE

Questions, answered

Everything you need to know about ordering, delivery, returns and care.

FAQ

Good to know

If your question is not answered here, our client care team will be happy to help.

How do I care for my bag?

Store it filled lightly in its dust bag, away from prolonged sunlight and moisture. Wipe gently with a clean, dry cloth.

When will my order arrive?

Orders are prepared with care. Estimated delivery timing is shown at checkout and in your dispatch confirmation.

Can I return my order?

Eligible unused items may be returned within the period stated in our return policy. Please keep all original packaging.

How do I find product dimensions?

Dimensions and capacity notes appear in the product details section on every product page.

How can I contact client care?

Use the contact page and our team will respond as soon as possible during business days.